Terms & Conditions

About Us

The following terms and conditions apply to transactions on our website at Reefdreams.co.uk
The placing of an order indicates your acceptance of these terms and conditions.
Please read them carefully and if required, print a copy for your records or future use. To Order through this website you must be at least 18 years of age. We will treat each order as a commitment by you to purchase the goods subject to these terms and conditions.


1.1“ Buyer” means the individual or organisation who buys or agrees to buy the Goods from the Seller;
1.2“ Consumer” shall have the meaning ascribed in section 12 or the Unfair Contract Terms Act 1977;
1.3“ Contract” means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions
1.4“ Goods” means the articles that the Buyer agrees to buy from the Seller;
1.5“ Seller” means Stephen Waterhouse t/a Reefdreams of 1 Oleander Drive, Totton, Hampshire SO40 8XX
1.6“ Terms and Conditions” means the terms and conditions of sale set out in this document and any special terms and condition agreed in writing by the Seller.


2.1 Nothing in these Terms and Condition shall affect the Buyer’s statutory rights as a Consumer.
2.2 These Terms and Conditions shall apply to all contracts of sale of Goods by the Seller to the Buyer and shall prevail over other documentation or communication from the Buyer.
2.3 Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions
2.4 Any variation to these Terms and Conditions (including any special terms and conditions agreed between parties) shall be in applicable unless agreed in writing by the Seller.


3.1 All orders for Goods shall be deemed an offer by the Buyer to purchase Goods pursuant to these Terms and Condition subject to acceptance by the Seller. The Seller may choose not accept an order for any reason.
3.2 Where the Goods ordered by the Buyer are nor available from stock the Buyer shall be notified and give the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.


4.1 The price of the Goods shall be that stipulated on the Seller’s current price list. The Price is inclusive of VAT. The Price does not include delivery charges. Additional delivery charges are payable for delivery both within and outside the United Kingdom.
4.2 Payment of the Price and delivery charges must be made in full before dispatch of the Goods.


The Seller reserves the right to adjust the price and specification of any item in its current price list.


The Seller warrants that the Goods will at the time of dispatch correspond to the description given by the Seller. Except where the Buyer is dealing as a Consumer, all other warranties, conditions, or terms relating to fitness for purpose, merchantability or the condition of the Goods, whether implied by the Statute, common law or otherwise are excluded, and the Buyer is satisfied as to the suitability of the Goods for the Buyer’s purpose.


7.1 The Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party whether directly or indirectly out of any failure to meet the estimated delivery date.
7.2 Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all the arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
7.3 Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.


8.1 The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 2 working days of delivery if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so they shall be deemed to have accepted the Goods.
8.2 Where a claim of defect or damage is made the Goods shall be returned to the Buyer by the Seller. The Buyer shall be entitled to a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.
8.3 If you are a consumer you have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing the Seller within 7 working days of receipt of the Goods.
8.4 Goods must be returned by the Buyer at the Buyer’s expense and should be adequately insured during the return journey. A Buyer will receive a full refund of all monies paid for the Goods (including delivery charges, if any) except for return postal charges within 30 days of cancellation. If the Buyer fails to return the goods following cancellation, the Seller shall be entitled to deduct the cost of recovering the Goods from the Buyer.
8.5 When returned Good are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damage.


9.1 Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the value of the Goods and the Seller shall under no circumstance be liable for any direct, incidental or consequential loss or damage whatever.
9.2 Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller’s agents or employees.


No wavier by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its right to do so in the future.


The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstance outside its reasonable control, but not limited to Acts of God, strikes, lock outs, accidents of war, fire breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitles to a reasonable extension of time to fulfil its obligations.


If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be served and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.


The Seller shall be entitles to alter these Terms and Conditions at any time, but this right shall not effect the existing Terms and Conditions accepted by the Buyer upon making a purchase.


These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereto submit to the exclusive jurisdiction of the English courts.
Reefdreams are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Unit 27, New Forest Enterprise Park Rushington Business Park Chapel Lane Totton SO40 9LA UK Mainland
Phone: 0844 357 0799
Email: sales [at] reefdreams [dot] co [dot] uk
Stephen Waterhouse t/a Reefdreams GB 807 7705 15

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment via our secure 128bit encrypted payments system

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

All other goods will be shipped via the delivery service selected during checkout, By default this is via Interlink Express and is 1-2 day service.

The cost is based on the weight of the items and their volume. This will be automatically calulated as you add items to your cart.

A rough guide is:
Up to 10 kg £6.99
Up to 25 Kg £9.99
Up to 100 Kg £12.99

Alternatively you can collect your goods from our Store in Winchester, Hampshire.

Delivery Schedule

We try to hold all products in stock and can therefore process your order the same day for despatch within 24 hours when the order is placed before 12 noon, normally orders are despatched the same day as payment has cleared. If you require any products urgently please call 0844 357 0799 to check availability and delivery times.

We will ONLY dispatch corals and livestock on a next day delivery. This service may be suspended in the interests of the livestock if there is very cold weather forecast. On corals and livestock products you will be promted to enter your prefered delivery day. Please note we only ship corals/livestock on certain days of the week, to ensure that it can be deliverd within 24hrs.

If you place the order before 12 Noon on:
Monday livestock/corals can be delivered on Tuesday (if selected)
Tuesday livestock/corals can be delivered on Wednesday (if selected)
Wednesday livestock/corals can be delivered on Thursday (if selected)

We do not ship livestock deliveries on any other days in case the delivery is delayed, we do not want livestock sitting in a warehouse over a weekend.

All other orders will be sent by our standard delivery and should be received Monday to Friday between 8am and 6pm. If goods are not in stock you will be contacted via e-mail or phone to advise you of the delay and you will be given an option to cancel your order and your payment refunded.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.


If you receive any coral/livestock order in poor condition, please call us immediately and where possible take a photo of the items and then e-mail or call us on 0844 357 0799 immediately. All our corals packed in insulated packages with 48hr heatpacks so should reach you in perfect condition. Please see our acclimatisation page for details on how to acclimatise and add your new purchase to your tank.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0844 357 0799 (International +44 0844 357 0799) or fax us on or write to us at Unit 27, New Forest Enterprise Park Rushington Business Park Chapel Lane Totton SO40 9LA UK Mainland

Privacy Policy

Reefdreams do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.